Business Process Management
What is business process management?It is the management of a business and the processes that takes place within the individual business.Business process management is an effective way to get the business to harmonize with the wants and needs of the clients of the business.By using business process management businesses can improve the flexibility of a businesses process while reducing the business risks and costs.
A business process is the tasks and activities conducted by people and equipment.These tasks and activities need to lead to obtaining specific organizational goals.When using the two types of business process management, people and equipment, it is important to know that sometimes a business will need to use the business process management in one of the two areas and sometimes in both areas.This will depend on individual businesses and the specific goals that business has.
What can business process management do for my company?When looking at the people portion of business process management, a business needs to look at the customer facing employees.It is important to make sure the process of customers coming in and getting a good impression about the company and the products is an efficient process.A business can make better sales with an employee that has great people skills and knows the products or services a business has to offer.Managing this process will improve the businesses flexibility and reduce risks and costs for the business.
Then there is the equipment or technical process a business will need to manage.This process will need to be made efficient in anything that requires equipment.A business will need to look at what the equipment does for the business and be sure to maximize the potential.
There some businesses that will want a business process management that will need to use both the people and equipment process to improve the business.This can integrate both the people that are involved with the customers and the equipment the employees may have to use for the progress of the business.
How do I make use of the business process management?This is accomplished by implementing the business process management life-cycle into a business.The business process management life-cycle is a circle of five categories that will needed to be repeated over and over in a business.The five categories are; design, modeling, execution, monitoring, optimization.
The design process involves both identifying the existing process and the process that will be implemented. A good design will reduce the work in the other categories of the life-cycle.Improvement areas might be human-to-human, or human to system, or system-to-system workflows.In the design of the process a business might focus regulatory, market or competitive challenges the company faces.
The modeling process will take what you have designed into a model on paper or an actual physical model.All variables will need to be added into the management and looked at individually.Include any unknown and possible factors in the model.
The execution process may involve some software or lots of manpower.Use what will be efficient and accurate in the business process management.A business can use software or people alone, or combine the two and make it a good process.
When monitoring the process a business will want to encompass the tracking of each individual process.This will ensure that the status and statistics can easily be seen.The amount of monitoring will depend on the business and what process is being managed.
Optimization will need to be done after the modeling or monitoring stages.This will allow a business to see if the process they are trying to implement will make a difference in the way the company is run.
Business process management can greatly improve a business and the way the business operates.Plans will need to be made to implement any changes in the business process and evaluations will need to be made during some steps and after other steps to ensure the best management of the business process.