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Product fulfillment tipsGaining customer satisfaction and trust is the key to developing a strong cash flow. In order to build this trust with your customers, you must be able to find a way to reach them and you need to be able to satisfy their needs. Customers want their orders shipped early, they want them packaged properly, and they want their products to work correctly. Product fulfillment is important to the success of your business. Here are some product fulfillment tips that will make your job easier and make your customers happier.
Tip # 1 - Recognize it is an interaction Tip # 2 - Watch your pricing Tip # 3 - Make an impression Tip # 4 - Consider outsourcing
A good outsourcing firm will not only be able to handle product fulfillment, they will also manage your returns as well so you aren't stuck with the expensive shipping costs to and from the facility. Hiring a fulfillment facility is one of the best options if you deal with a number of orders each month. They can handle higher volumes of orders compared to your facility, allowing you to get your orders out to your customers faster. When meeting with a fulfillment facility, make sure you discuss their customer service needs. You need to make sure they are going to be able to easily provide your customers with the support they need if they will handle the returns. Design product fulfillment documents to hand off to the company so they will be sure to provide your customers with the right type of service you expect them to have. Talk to the company about integrating email notices with product shipping and invoices. This is an additional step that your customers will certainly appreciate. |
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