What are the quality management principles?
Quality management is an important part of business management because the principles used in quality management are fundamental for leading and operating a business. With how important quality management is to a business, it has become just as important to have quality management principles that are universally accepted.
Here is a brief look at the eight quality management principles.
Number one: Customer Focus
Every business needs to be focused on their customers because without the customers there would be no business. As a business, you need to understand current and future customer needs, you also need to always meet customer requirements and always try to exceed your customer's expectations. To ensure that your business is focusing on the customers you need to figure out a way to measure your customer satisfaction levels and then act on the results that you have experienced.
Number two: Leadership
The leadership of your business is another important principle because it is the leaders of the business that are responsible for establishing the purpose and direction of the business. One of the ways that they do this is by creating and maintaining an internal environment that will allow all of the employees to become fully involved in achieving the business's objectives. One of the most basic things that the leaders will have to do is be proactive and lead by example.
Number three: Involvement of People
People at every level are an important part of your business; they are actually the lifeblood of your business, so you want them to be fully involved in the business. Allowing people to be fully involved in the business allows their abilities to be used for the business's benefit. Another benefit to involving people in the business is that it helps people feel satisfied with their work, which also helps people feel proud to be part of the organization.
Number four: Process Approach
Related resources and activities are managed as a process so that a desired result is achieved more efficiently. To do this you must first define the process so that you can identify and measure the inputs and outputs of the processes so that you can begin to achieve the desired result.
Number five: System Approach to Management
In order to improve your business's effectiveness and efficiency you need to work on identifying, understanding and managing a system of related processes in your business. To begin this process you will need to define the system that you will be improving by identifying the processes that affect the objective and then take the steps necessary to improve the system to make the business better.
Number six: Continual Improvement
Every business needs to always work on improving the business; continual improvement should be one of the business's main objectives. Continual improvement is not related to strictly one aspect of the business; it is actually related to all aspects of the business. As a business leader, you need to look at all aspects of the business including products, processes, and systems of the business to see where improvements can be made.
Number seven: Factual Approach to Decision Making
You need to make the right decisions for your business. To make the right decisions for the business you need to base the decisions on the analysis of data and information. To analyze the data and information you need to use valid methods so you can take measurements and collect data that is relevant to your business's objective.
Number eight: Mutually Beneficial Supplier Relationships
Every business relies on its suppliers, without suppliers, they would not have the goods necessary to run the business. It is important to have a mutually beneficial relationship because it creates value for both organizations, but you want to ensure that you identify and select the right suppliers for your business needs. Without selecting the right suppliers your business will not benefit, which means the relationship is not considered mutually beneficial.