5 questions to ask when looking for a fulfillment house
Choosing your fulfillment house is a critical decision as a business owner or manager.It may be the single most important decision you make for the long-term success of your business.If you have a great product, but you can't get the product to your customers, then your company will not be successful.
You will want to ask a few simple questions to see if a fulfillment house is equipped and ready to take you on.If you can get good answers for these questions, then you may have found the right fulfillment house.
1.Have you done a similar project or do you currently work with any of my competitors?
If the fulfillment house works with one of your competitors then it is easier to compare apples to apples instead of trying to match other projects to what you are currently working on.You may even ask your competitors who they use when you start your search for a good fulfillment house.Often they will have a good relationship with the fulfillment house and a referral is good for every body involved.
2.Do you have the equipment needed to fulfill this project or contract?
This issue may not be a show stopper, but you need to know up front what you are dealing with.If the company is really what you want, but they don't have the equipment, you can look to see how long it will take them to get things up and running.It may be best to have a contingency plan too.
3.Do you have enough staff to handle my contract?
4.How is the fulfillment house going to ship my product?
5.Who do my customers contact when there are problems?
In summary, you want to ask enough questions to find out what kind of support you will be getting from your fulfillment house.Make sure they are ready to support you and that you will get additional support as your company rolls out.There are always problems when a new system is started up.